Paul Brothwood | Reflections on ITIL 4 from Foundation to Practitioner
Paul Brothwood has used ITIL throughout his career in financial services, construction and operational leadership. From achieving ITIL Foundation to becoming an ITIL 4 Practitioner, I have seen how the framework has evolved beyond traditional IT support into a practical approach for improving services, creating value and driving continual improvement across organisations. Information Technology Infrastructure Library (ITIL), which originated in the 1980s, began as a method for bringing consistency to IT management. Today, ITIL4 focuses on flexibility, incorporating Agile and DevOps principles, making it applicable beyond traditional IT environments. ITIL began with a focus on control. The structured approach emphasised documentation, standardisation, and repeatability, all of which are necessary for consistent IT service management. Back then, it was all about minimising risk through rigid processes, and it was heavily centralised. While that approach was effective at the time, it was ...